We want you to feel confident when shopping with CANAVL. If you are not satisfied with an eligible purchase, we offer a 15-day return and exchange period, subject to the conditions below.
15-Day Returns & Exchanges
Eligible products may be returned or exchanged within 15 days of delivery.
To request a return or exchange, please contact us at:
Please contact us before sending any item back. Returns sent without contacting us first may experience delays in processing.
Return Eligibility
To qualify for a return or exchange, the item should generally:
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Be returned within 15 days of delivery
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Be in its original condition
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Be unused, unworn, and unwashed, where applicable
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Include the original accessories, manuals, components, and packaging where reasonably possible
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Include proof of purchase or a valid CANAVL order number
Items showing damage caused by misuse, improper handling, unauthorized modification, excessive use, or normal wear and tear may not qualify for a return or exchange.
How to Request a Return or Exchange
To begin a return or exchange:
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Email customer@canavl.com within 15 days of receiving your order.
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Include your order number and the reason for your return or exchange.
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If the product is damaged, defective, or incorrect, please include clear photos or videos showing the issue.
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Wait for our customer service team to provide return instructions.
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Follow the provided instructions when returning your item.
Please do not send products to an address found on the original shipping package unless our customer service team specifically instructs you to do so. The original shipping address may not be the correct returns facility.
Free Returns & Exchanges
For eligible returns and exchanges accepted under our 15-day return policy, CANAVL provides free return service in accordance with the return instructions provided by our customer service team.
Customers must follow the authorized return process provided by CANAVL. Shipping costs incurred through an unauthorized return method may not be reimbursed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us at customer@canavl.com as soon as possible.
Please include your order number and photographs or videos showing the issue where appropriate.
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons permitted by applicable law.
Examples may include:
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Personalized or customized products
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Products that have been materially altered or damaged after delivery
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Products that cannot be returned for health or hygiene reasons after being opened or used
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Gift cards, where applicable
Any product-specific return restrictions will be indicated where applicable.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping or expedited shipping charges may not be refundable except where required by applicable law or where the return results from an error attributable to CANAVL.
Exchanges
If you would like to exchange an eligible item, contact customer@canavl.com within 15 days of delivery.
Exchange availability may depend on product inventory.
Consumer Rights
This Return & Exchange Policy is intended to supplement, and does not replace, any mandatory rights or remedies available to consumers under applicable law.
Where applicable consumer protection laws provide you with additional cancellation, withdrawal, return, refund, repair, or replacement rights, those rights will continue to apply.
Contact Us
For return, exchange, or refund questions, please contact:
Email: customer@canavl.com