Shipping Policy

Thank you for shopping with CANAVL. We aim to provide a simple and convenient shipping experience for every order.

Please review the information below regarding our shipping options and fees.

Shipping Rates

We currently offer the following shipping options:     

Standard Shipping

For orders with a merchandise subtotal between €0.00 and €51.99, Standard Shipping costs €5.00.

Free Shipping

Orders with a merchandise subtotal of €52.00 or more qualify for Free Shipping.

VIP Fast Shipping

Where available, customers may select VIP Fast Shipping for €8.00 during checkout for faster delivery.

Availability may depend on the destination, product, and order.

Order Processing

Once your order has been successfully placed, it will be prepared for shipment.

Orders may require processing before they are dispatched. Processing time is separate from shipping/transit time.

During periods of unusually high order volume, holidays, promotions, severe weather, or other circumstances outside our reasonable control, processing or delivery may take longer than usual.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Please note that tracking information may require some time to update after the carrier receives your shipment.

Delivery

Delivery times may vary depending on your destination, selected shipping method, carrier operations, customs procedures, weather conditions, and other circumstances outside our reasonable control.

Any estimated delivery date provided during checkout or after your order is placed is an estimate and is not guaranteed unless expressly stated otherwise.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Recipient name

• Street address

• Apartment or unit number, if applicable

• City

• Postal code

• Country

• Contact information

If you notice an error after placing your order, please contact us at customer@canavl.com as soon as possible.

We will try to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at customer@canavl.com with your order number and relevant details.

For damaged shipments, please retain the product and original packaging and provide clear photographs where possible.

We will review the situation and assist you with the appropriate next steps.

Multiple Shipments

In some cases, items within the same order may be shipped separately. If this happens, you may receive multiple packages and separate tracking information.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Questions About Shipping

If you have any questions regarding shipping or your order, please contact:

Email: customer@canavl.com