We're here to help.
If you have questions about our products, an existing order, shipping, returns, exchanges, or anything else related to shopping with CANAVL, please contact our customer service team.
Customer Support
Email: customer@canavl.com
When contacting us about an existing order, please include your order number and the email address used to place the order. This will help us locate your order and assist you more efficiently.
For product-related questions, you may also include the product name or a link to the product page.
Order Issues
If your order arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the product and/or packaging, where applicable
Our customer service team will review the information and provide the appropriate next steps.
Returns & Exchanges
If you would like to request a return or exchange, please contact us at:
Please contact us before returning any product so that we can provide the appropriate return instructions.
For additional information, please review our Return Policy.
We appreciate your business and will do our best to make your experience with CANAVL as smooth as possible.